Customer Service
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orders@dsdecor.com
Phone: (800) 849-5082
Fax: (800) 227-7398 |
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Please contact our Customer Service Department for the following:
- Place an order
- Check status of an order
- Cancel or modify an order
- Confirm receipt of an order
- Track an order
- Request a catalog or CD
- Report damages/defects or customer claims
- Non-receipt of packages
- Replacement orders
- Ship confirm report inquiries
*Please send all email orders to orders@dsdecor.com*
As of Aug 2011, all drop-ship orders going to a Canadian address must include a copy of the retail invoice. |
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Sales, Marketing, & Merchandising
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Crystal Thompson
Senior Sales Account Executive
Email: crystal@dsdecor.com
Phone: (800) 849-5082
Fax: (800) 227-7398 |
Kirk Dowd
Customer Development
Email: kirk@dsdecor.com
Phone: (800) 849-5082
Fax: (800) 227-7398 |
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Please contact SMM for the following:
- Retail mail order catalog buyer contact
- Request merchandise sample
- New product development
- New account set-up
- Designs & quotes for custom items
- Holiday cut-off dates
- Completion of data or merchandise sheets
- Special discounts or advertising allowance inquiries
- Pricing/availability/exclusivity agreements
- Subscription to ship confirm report service
- Account issues that cannot or have not been addressed by customer service
- Any other issues relating to sales and/or merchandising.
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Accounting
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Christina Cushing
Office Manager
Email: christina@dsdecor.com
Phone: (800) 849-5082
Fax: (800) 227-7398
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Please contact our Accounting Department for the following:
- Get a copy of your invoice or account statement
- Make a payment on your account
- Request credit for an invoice
- Request an increase in your credit limit
- All other accounting related issues
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Physical Address
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1888 Clements Ferry Rd
Charleston, SC 29492 |
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Mailing Address
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PO Box 2024
Mt Pleasant, SC 29465 |
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